1. Merchant of Record

All payments on GetHireVault are processed by Creem, our third-party Merchant of Record. Creem handles payment collection, tax calculation, invoicing, and refund processing. Creem's own terms and policies apply to all transactions.

2. Subscription Cancellation

You may cancel your subscription at any time through the Customer Portal accessible from your billing page. Upon cancellation:

Your access to premium features remains active until the end of the current billing period.
No further charges will be made after cancellation takes effect.
Your account will revert to the free tier at the start of the next billing cycle.

3. Refund Eligibility

At GetHireVault, we provide immediate access to digital software tools and AI credits. Subscriptions and purchases are non-refundable once AI units or account resources have been used, except where required by applicable local law or Creem's legal consumer protection policy (e.g., EU/UK 14-day statutory withdrawal rules).

Refunds may be considered in the following circumstances:

Technical issues prevented you from using the Platform entirely during the billing period.
You were charged in error or charged after a valid cancellation.
EU/UK statutory right of withdrawal within 14 days of initial purchase (where applicable and no AI credits have been consumed).

4. How to Request a Refund

To request a refund, contact us at muhammadmurtaza6211@gmail.com with your account email and reason for the refund request. Refund requests are reviewed within 5 business days.

Approved refunds are processed by Creem and credited to the original payment method within 5-10 business days.

5. Chargebacks

If you initiate a chargeback or payment dispute with your bank or credit card provider without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to contact us directly to resolve any billing concerns.

6. Free Tier

The free tier is provided at no cost and is not subject to refunds. Free tier usage is subject to the limits described on the Platform.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

8. Contact

For refund requests or billing questions, contact us at muhammadmurtaza6211@gmail.com.